Discover how ILG’s years of logistics know-how and problem-solving help to keep our customers’ orders on track, every hour of every day. Explore a cross-section of fulfilment stories across three of our specialist industries, beauty, fashion and wellbeing.
We work with some of fashion’s hottest labels, to get their couture products from stock to doorstep and store. Read how we fulfil orders for gorgeous garments and accessories.
From boutique start-ups to global cosmetics companies, read how our specialist fulfilment services are the first choice for beauty brands of every size and complexion.
Read how our people, tech and facilities are ideally suited to safely store, pack, personalise and deliver products that make us feel fitter, healthier and calmer.
Jones Road Beauty was created by US celebrity make-up artist and entrepreneur Bobbi Brown. ILG is helping Jones Road Beauty meet growing demand for its iconic beauty products in the UK, both online and in-store.
Charlotte Tilbury is a highly successful, global cosmetics brand. ILG was brought on board to enhance and expand every touchpoint of the fulfilment journey – with glowing success.
Trinny London was a relatively new brand when its partnership with ILG first began. Together, we’ve helped grow the beauty brand with scalable fulfilment that met Trinny London at every touchpoint along its journey to success.
MALIN+GOETZ first opened their doors in New York’s Chelsea neighbourhood with a modern, local apothecary approach to luxury skincare. By partnering with ILG, they’ve been able to expand their customer base and offer their trademark attention to detail on a grand scale.
Loved worldwide for its stripy and stylish range of beachwear and accessories, in 2020 Dock & Bay chose ILG as its fulfilment partner for the UK and EU. Despite the obstacles of Brexit and Covid-19, ILG went on to help fuel the brand’s phenomenal growth and diversification, both in the UK and wider European markets.
Founded in 2003 by Kathy Phillips, a former Vogue UK Beauty Director, This Works has established a significant presence in the beauty and wellness industry. With ILG, their reach is global.
Baby and toddler retailer MORI partnered with ILG to expand their fulfilment capabilities, enabling them to deliver highly personalised orders to meet growing demand.
Bordelle’s high-quality concept in women’s experimental lingerie made an instant impact. Their major growth and international expansion means they needed a reliable fulfilment partner they could trust.
The Small Luxury Hotels of the World™ (SLH) brand is an unrivalled portfolio of some of the world’s finest small independent hotels. Partnering with them to manage their distribution network represented a major challenge, that ILG was more than prepared to tackle.
Shower Seal Ltd is the UK’s largest supplier of shower door and bath screen parts, selling to businesses and consumers via its online shop. Our fulfilment services enable them to delight every customer.
Self-Portrait fashion label is stocked by major international retailers including Selfridges, Nordstrom and Net-a-Porter, as well as its own online shop. ILG handles fulfilment across Self-Portrait’s channels, delivering a holistic brand experience wherever their luxurious products are sold.
As brands become increasingly dedicated to operating sustainably, it’s vital that their supply chain partners are equally environmentally conscious to create an aligned vision for their customers.
Returns have become an inevitable part of online shopping, and in the beauty industry, they play a significant role in customer satisfaction and brand loyalty.
The Personal in Purpose.
At our recent Beauty Vibe panel (in partnership with @vibepartners), we explored the Power of Purpose in the beauty industry. Here, the panellists define what purpose in their business means to them with touching and personal stories.
How can legacy brands replicate that deep relationship? We always say in the start-up world ‘Act Big when you’re Small’ – but it feels like today corporate brands need to ‘Act Small when they are Big’ to build trust and communicate their tangible impact on society and the planet with clarity.
The stats say it all, a recent Forbes study shows that consumers are:
4 x more likely to purchase from a brand with authentic purpose
6 x more likely to protect a brand in a challenging moment
4.1 x more likely to trust a purpose-led brand
🎥: @thesheriffoflondon
#beauty #beautypanel #beautyinsights #purpose #sustainability #bcorp #DEI #diversity #inclusion #givingback #entrepreneur #beautycustomer #beautyfulfilment
ILG Brackmills 2 Opening Soon: Our Brand-New Sustainable Fulfilment Centre
As part of our ongoing commitment to sustainability, we’ve promised to only open eco-friendly facilities as we continue to expand our portfolio, so we’re excited to announce that ILG will soon be opening our newest fulfilment centre in the UK, ILG Brackmills 2. Find out more on the blog on the link in our bio!
Putting the customer at the heart of your business…
Putting the customer at the heart of your business is a must – especially in beauty – where an engaged community is the driver behind today’s most successful brands.
Aligning with their values and connecting more deeply can be a game changer. The current conversation on Purpose is a big one – how do you build a business that hits profit AND takes care of the planet while giving back to society? Can businesses really be a force for good?
The consumer voice – always enlightening – is showcased here in the first of our Beauty Vibe Series posts on the Power of Purpose…let us know what you think!
🎥: @thesheriffoflondon
#beauty #beautypanel #beautyinsights #purpose #sustainability #bcorp #DEI #diversity #inclusion #givingback #entrepreneur #beautycustomer #beautyfulfilment
This weekend we gathered at the beautiful East Sussex National for the annual ILG Awards for Excellence to celebrate our wonderful colleagues and teams across the business. Find our who the winners are on the link in our bio! 🏆💙
🌍 Happy Earth Day! 🌱 Join us in celebrating our beautiful planet and all its wonders. At ILG, we’re committed to sustainability, striving to be carbon neutral by 2030! Learn more about our efforts to protect the environment on the link In our bio.
#EarthDay #ProtectOurPlanet 🌿
A peek behind the scenes at our Beauty Vibe panel…
A peek behind the scenes at our Beauty Vibe panel yesterday, The Power of Purpose.
We’ll be sharing key insights from our panellists over the coming weeks, so be sure to check back for updates.
Also, don’t forget to sign up for our newsletter to hear more about upcoming events and for first access to our industry reports (link in bio).
#purpose #givingback #sustainability #beautybusiness #entrepreneur #beautystartup
Yesterday, we had the pleasure of hosting a sold-out panel event from The Beauty Vibe series with @vibepartners. With a wonderful panel of industry experts, we discussed the power of meaningful brand purpose and how this translates to customers, to drive long-term business growth, loyalty and trust.
Thank you to all the panelists, @sable.labs, @scampanddudejo, @aimeeconnolly_com, @freethebirdsldn, @aisling_connaughton and Tom Ashley for their insightful input into the morning’s discussion.
Behind the scenes at one of our recent photoshoots…
Behind the scenes at one of our recent photoshoots 📸
We spent the day capturing our state-of-the-art warehouses, our amazing team, and the incredible products of our prestigious customers!
#WeAreILG #Fulfilment #warehouse
SOLD OUT! Tomorrow we’re welcoming some of the beauty industry’s most influential leaders to a sold-out panel discussion exploring the power of meaningful brand purpose.
The core insight about the notion of ‘purpose’ is that it matters – not just in an abstract sense, but in terms of today’s business metrics.
Follow the link in our bio to learn more about our Beauty Vibe panel series and apply to attend our next event.
#beauty #beautypanel #beautyinsights #purpose #sustainability #bcorp #DEI #diversity #inclusion #givingback #entrepreneur #beautycustomer #beautyfulfilment
Reflecting on peak 2023 (and just as our planning…
Reflecting on peak 2023 (and just as our planning for peak 2024 starts!) we’re thrilled to have received some amazing and constructive feedback from our valued customers. Read more about how we scored, and find tips to support preparations for your next peak, in our Peak Hub on the link in our bio!
#Peak #Fulfilment